Tickets and after-salesCustomers and sales
Every complaint, followed until it's resolved
Every complaint, question or suggestion becomes a case with a status and a severity, until it's resolved.
Tickets and after-sales
Sample dataTotal
1,932
New
48
To review
In review
21
Open critical
3
Need action
| Type | Content | Channel | Date | Status |
|---|---|---|---|---|
| Complaint | The order arrived incomplete | Today | New | |
| Question | Do you have parking? | Web | Today | In review |
| Suggestion | Open earlier on Saturdays | Yesterday | Resolved | |
| Praise | Great service from Paula | Yesterday | Resolved |
What you get with Tickets and after-sales
Cases with a status and a category
Every complaint, question or suggestion becomes a new, in-review or resolved case, with its category and channel.
Critical ones first
AI flags critical cases with the reason and alerts the area owner in time, so nothing urgent is left waiting.
Indicators and AI analysis
Experience types, complaints by hour, the subcategories that weigh most and an executive report written by AI.
Works with your agents
These agents work on the same Tickets and after-sales data: what you load once serves them all.