SurveysCustomers and sales
Surveys people answer by chatting
Your agent runs surveys question by question, and the answers sit next to everything else your customers say.
Surveys
Sample data- Hi! Three quick questions about your visit. From 1 to 5, how would you rate the service at reception?
- 5
- Thanks! And the time you waited before being seen?
- A 3, I waited about 20 minutes
- Got it. Last one: would you recommend us to a friend?
- Yes, the doctor was very clear
- Thanks for your time! Your answers have been recorded.
What you get with Surveys
One question at a time
In Survey mode, your agent runs the survey over chat: it asks one question at a time and records the answers.
On your customers' channel
Over WhatsApp: customers answer where they already talk to you.
Alongside everything else
Each survey lands in After-sales as a Survey comment and counts in the indicators.
Works with your agents
These agents work on the same Surveys data: what you load once serves them all.
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Customers and sales