Give your customers a voice
NOK is the customer experience team you don't have yet: it listens, sorts, and alerts you in time.
Start free. No card required.
NOK
I've been waiting 40 minutes and no one answers. Terrible experience.
So sorry for the wait. We're on it, and your next order is on us.
Wow, thanks for the quick reply. This makes me want to come back.
Companies that trust us
Our clients
Surveys record, but they don't listen
They fill spreadsheets no one opens. Meanwhile, the real complaint gets lost and the customer leaves.
- The complaint arrives late, or never.
- Critical cases don't get handled in time.
- Surveys ask everyone the same thing; your customer answers on autopilot.
NOK listens for you, and alerts you in time
Capture your customers' voice at every point (in-person or digital). NOK sorts it by category and criticality, and alerts you when something matters.
A real conversation, not a form that gets filed.
The urgent rises on its own and doesn't slip past you.
Complaints handled well end in gratitude.
- < 5s
- Agent response time
- No surprises
- No card or automatic charges
- In-person + Digital
- One place to listen
- 24/7
- Always available for your customer
From your customer's voice to a solution, in minutes
Works in your physical location and also if you sell 100% online.
- 01
Activate a listening point
A QR in your store or a link/agent on your site. Each point knows where every comment comes from.
- 02
Your customer reaches out, in a natural conversation
They scan or click and write via WhatsApp or web. No apps, no long forms.
- 03
NOK sorts and prioritizes
It classifies by category and urgency in under 5 seconds and surfaces what's urgent.
- 04
You respond in time
See what's urgent first and turn the complaint into a great experience.
Everything you need to listen to your customers
From capture to action, nok automates the entire feedback management process.
Smart QR codes
Unique codes for each capture point. Track scans by location, time, and device.
Native WhatsApp
No additional apps. The customer uses what they already know and gets answered by an agent trained with your context.
Critical case alerts
Automatic detection of urgent comments visible in the control panel. Instant notifications when something requires immediate action.
Sentiment analysis
AI that detects the emotional tone of each message: positive, neutral, negative, or very negative.
Auto-categorization
Automatically classifies as complaint, suggestion, compliment, inquiry, and reviews. Create custom subcategories.
Real-time dashboard
Key metrics at a glance: volume, categories, trends, resolution times, and NPS.
Advanced filters
Find and manage any comment by date, type, capture point (QR, web, or WhatsApp), status, criticality, or keywords.
Team management
Roles and permissions: admin, operator, or area specialist. Assign specific capture points to each user.
Customer history
View all previous contacts from a customer. Detect patterns and recurring cases.
nok adapts to your industry
Predefined categories, optimized flows, and relevant metrics for your business.
nok for Retail
Listen to every aisle of your store
QR codes at checkouts, fitting rooms, and specific sections give you visibility into the complete experience. Detect stock issues, service problems, and store flow in real time.
NPS improvement
Average for nok clients
Why nok for retail & ecommerce?
Predefined categories
Ready to use127
This week
94%
Resolved
4.7
Satisfaction
Watch it classify, live
Pick an example and see how NOK understands, sorts, and prioritizes.
NOK
There's a person trapped in the elevator on the 3rd floor!
Understood, this is an emergency. I've immediately alerted maintenance and building management so they head there right now. Is the person okay?
NOK would read it like this
Critical- Type
- Complaint
- Criticality
- Critical
- Category
- Safety
- Subcategory
- Elevators
Plans that adapt to your business
No contracts, no surprises. Cancel anytime.
Frequently asked questions
Give your customers a voice today
See it with your real operation: what changes when you truly listen.
There's a real team behind NOK that listens too. contacto@getnok.ai