Give your customers a voice
Nok is the customer experience team you don't have yet: it listens, sorts, and alerts you in time.
Start free. No card required.
Nok
I've been waiting 40 minutes and no one answers. Terrible experience.
So sorry for the wait. We're on it, and your next order is on us.
Wow, thanks for the quick reply. This makes me want to come back.
Companies that trust us
Our clients
Surveys record, but they don't listen
They fill spreadsheets no one opens. Meanwhile, the real complaint gets lost and the customer leaves.
- The complaint arrives late, or never.
- Critical cases don't get handled in time.
- Surveys ask everyone the same thing; your customer answers on autopilot.
Nok listens for you, and alerts you in time
Capture your customers' voice at every point (in-person or digital). Nok sorts it by category and criticality, and alerts you when something matters.
A real conversation, not a form that gets filed.
The urgent rises on its own and doesn't slip past you.
Complaints handled well end in gratitude.
- < 5s
- Agent response time
- No surprises
- No card or automatic charges
- In-person + Digital
- One place to listen
- 24/7
- Always available for your customer
From your customer's voice to a solution, in minutes
Works in your physical location and also if you sell 100% online.
- 01
Activate a listening point
A QR in your store or a link/agent on your site. Each point knows where every comment comes from.
- 02
Your customer reaches out, in a natural conversation
They scan or click and write via WhatsApp or web. No apps, no long forms.
- 03
Nok sorts and prioritizes
It classifies by category and urgency in under 5 seconds and surfaces what's urgent.
- 04
You respond in time
See what's urgent first and turn the complaint into a great experience.
What it can do
Turn on its roles and alerts in AI Agent Configuration.
Roles
Reception
AvailableActive listening: receives spontaneous feedback and answers questions.
Survey
AvailableRuns structured surveys, one question at a time.
Checklist
AvailableChecks lists of items one by one, with confirmation.
Questions and FAQ
AvailableAnswers with your business context: policies, hours and conditions.
Critical cases
Critical-case detection
AvailableSpots serious complaints, emergencies or very upset customers and alerts you instantly by email or WhatsApp.
Automatic reply
AvailableAnswers the customer while your team picks up the case.
Cases by area
Coming soonAlerts each area by case type and status.
Its inbox: After-sales
Every comment is classified in «Work agents › After-sales», with indicators and an AI executive report.
- Comments
- 1.284
- QR points
- 18
- Critical cases
- 7
- Positive mood
- 72 %
- Resolved
- 1.102
- Complaint46 %
- Question28 %
- Suggestion16 %
- Praise10 %
From 9:00 to 20:00, with peak hours
Inbox
Every comment with an AI summary, category, customer attitude and status, with filters and Excel export.
Indicators
Experience types, categories, complaints by hour and day, and an interaction heat map.
AI analysis
An executive report for the period, with history, PDF download and email delivery.
Where it listens
- Chat on your website
- QR codes
- Instagram · Coming soon
- Email · Coming soon
Instagram runs as a pilot with some customers and email is on the way.
What it works with
- Your business context: policies, FAQs and service points.
- The data you ask each customer for: name, email or tax ID.
- Your own criteria for what counts as a critical case.
Create your account
Start free, no card required. The Customer care agent comes with your account.
Start hereChoose your channels
Generate your QR code, connect WhatsApp or add the chat to your website.
AI Agent Configuration › ChannelsSet it up
Its roles, your business context and what counts as a critical case for you.
AI Agent ConfigurationReview what it hears
Every comment arrives classified, with its indicators. The AI report is included in paid plans.
Work agents › After-sales
Everything you need to listen to your customers
From capture to action, Nok automates the entire feedback management process.
Smart QR codes
Unique codes for each capture point. Track scans by location, time, and device.
Native WhatsApp
No additional apps. The customer uses what they already know and gets answered by an agent trained with your context.
Critical case alerts
Automatic detection of urgent comments visible in the control panel. Instant notifications when something requires immediate action.
Sentiment analysis
AI that detects the emotional tone of each message: positive, neutral, negative, or very negative.
Auto-categorization
Automatically classifies as complaint, suggestion, compliment, inquiry, and reviews. Create custom subcategories.
Real-time dashboard
Key metrics at a glance: volume, categories, trends, resolution times, and NPS.
Advanced filters
Find and manage any comment by date, type, capture point (QR, web, or WhatsApp), status, criticality, or keywords.
Team management
Roles and permissions: admin, operator, or area specialist. Assign specific capture points to each user.
Customer history
View all previous contacts from a customer. Detect patterns and recurring cases.
Nok adapts to your industry
Predefined categories, optimized flows, and relevant metrics for your business.
Nok for Retail
Listen to every aisle of your store
QR codes at checkouts, fitting rooms, and specific sections give you visibility into the complete experience. Detect stock issues, service problems, and store flow in real time.
NPS improvement
Average for Nok clients
Why Nok for retail & ecommerce?
Predefined categories
Ready to use127
This week
94%
Resolved
4.7
Satisfaction
Watch it classify, live
Pick an example and see how Nok understands, sorts, and prioritizes.
Nok
There's a person trapped in the elevator on the 3rd floor!
Understood, this is an emergency. I've immediately alerted maintenance and building management so they head there right now. Is the person okay?
Nok would read it like this
Critical- Type
- Complaint
- Criticality
- Critical
- Category
- Safety
- Subcategory
- Elevators
Plans that adapt to your business
No contracts, no surprises. Cancel anytime.
Frequently asked questions
Works better alongside other agents
They all share the same business information in Nok.
Give your customers a voice today
See it with your real operation: what changes when you truly listen.
There's a real team behind Nok that listens too. contacto@getnok.ai