Terms and Conditions of Use

NOK is an artificial intelligence based customer experience (CX) platform operated by NOK SpA, a stock company duly incorporated and existing under the laws of the Republic of Chile, whose business purpose is the development, commercialization and implementation of software and artificial intelligence based technological solutions for customer experience management, Tax ID (RUT) N° 78.392.696-2, legally represented by Mr. Tomás Cruzat Undurraga, both domiciled for these purposes in the city and commune of Santiago, Metropolitan Region. The service is accessible through the domains nok.cl and getnok.ai, as well as through associated mobile applications or integrations.

For inquiries related to the service you may contact us at contacto@getnok.ai.

Accessing and using the NOK platform implies full and unconditional acceptance of these Terms and Conditions ("T&C"), as well as the Privacy Policy in force. If you do not agree with any of these terms, you must refrain from using the service.

NOK offers a customer experience management platform that includes, among other features:

• Generation and management of dynamic QR codes linked to forms, surveys and service flows
• Collection and analysis of customer feedback in real time
• Administration dashboard with reports, scan history and satisfaction metrics
• Conversational agents based on artificial intelligence, available through WhatsApp or other enabled messaging channels
• Integration with external systems through APIs and automation tools
• Management of multiple organizations, locations and users under a single account

Content generated by artificial intelligence: the user acknowledges that responses, summaries, classifications and other outputs generated by AI may contain inaccuracies or omissions, and that they constitute a support tool, not professional advice. The user is responsible for reviewing and validating such content before making decisions based on it.

NOK reserves the right to modify, expand or discontinue features of the service at any time, without incurring any liability towards the user.

To access the platform's features, the user must create an account providing truthful, up-to-date and complete information. The user is responsible for:

• Maintaining the confidentiality of their access credentials
• All activities carried out under their account
• Notifying NOK immediately of any unauthorized use or security breach
• Keeping their contact and billing information up to date

NOK shall not be liable for losses arising from unauthorized use of user accounts. Assigning, transferring or sharing account access with unauthorized third parties is prohibited.

The NOK service is aimed exclusively at companies and legal entities for commercial or institutional use. It is not intended for final consumers under the terms of Law N° 19.496.

NOK offers different subscription plans whose prices, features and conditions are detailed on the pricing page available on the platform. By contracting a plan, the user accepts:

• The recurring charge corresponding to the contracted plan (monthly or annual, as applicable)
• That prices may be expressed in Chilean pesos (CLP) or another currency indicated at the time of contracting
• That prices do not include applicable taxes, which will be added according to current legislation
• That NOK may adjust plan prices, giving at least thirty (30) days' notice; the new price will apply from the following billing period. If the user does not accept the adjustment, they may cancel their plan before it takes effect

Free Plan: NOK offers a free plan subject to the plan's current features and limits, which NOK may adjust and which are communicated within the product itself. It does not generate automatic charges of any kind, and moving to a paid plan is always a voluntary action by the user.

Cancellation and refunds: The user may cancel their subscription at any time from the administration dashboard. Cancellation will take effect at the end of the current billing period. No proportional refunds are made for unused periods, except in cases of verifiable error attributable to NOK or where the law provides otherwise.

6.1 Scope. When contracting takes place through electronic means and article 3 bis of Law N° 19.496 applies, the user may terminate the contract within 10 calendar days from the date of contracting, without needing to state a reason. We communicate this right as our "10-day satisfaction guarantee".

6.2 Exercise. To exercise the withdrawal, the user may use the same means used to contract or write to contacto@getnok.ai with the subject "Withdrawal - [Company name]", indicating the account details. We will confirm receipt.

6.3 Refund. If the user did not use the service, the refund will be full. If there was usage, the value of the services effectively provided up to the date of withdrawal will be deducted proportionally. The refund will be made within a maximum of 45 calendar days from the withdrawal notice, through the same payment method whenever possible.

6.4 Exclusion for annual plans with onboarding. The right of withdrawal does not apply to annual plans that include onboarding, since the service begins to be performed immediately after payment. This exclusion applies only if the client has given express consent prior to the start of the performance of the service; in the absence of such express consent, the right of withdrawal remains in force.

6.5 Non-applicability due to deterioration attributable to the client. Withdrawal shall not apply when the impossibility of restoring the initial state is due to use or deterioration attributable to the client.

NOK will make commercially reasonable efforts to keep the platform continuously available. Notwithstanding the foregoing, the service may experience interruptions due to scheduled maintenance (which NOK will endeavor to announce with reasonable notice and to carry out during low-demand hours), updates, failures of infrastructure providers or force majeure events.

Support is provided by email at contacto@getnok.ai on Chilean business days. Plans may include differentiated support levels as indicated on the pricing page.

The user agrees to use NOK exclusively for the commercial or institutional purposes for which the platform was designed, in accordance with current legislation and these T&C. The following is strictly prohibited:

• Using the platform to collect personal data without the valid consent of the data subjects
• Distributing illegal, misleading, defamatory, discriminatory or obscene content through the QR codes or forms
• Attempting to breach, circumvent or interfere with the platform's security systems
• Reverse engineering, decompiling or disassembling any component of the service
• Reselling, sublicensing or commercializing access to NOK without express authorization
• Deliberately overloading the service infrastructure (denial-of-service attacks or similar conduct)
• Using the platform to send unsolicited communications (spam)
• Impersonating third parties or misrepresenting the ownership of an organization, brand or establishment
• Accessing the platform or extracting data through automated mechanisms (scraping, bots, crawlers) outside the officially enabled APIs
• Using the service in high-risk contexts where a failure could cause harm to people's lives, health or safety

Failure to comply with these provisions may result in the immediate suspension or cancellation of the account, without any right to a refund, and without prejudice to applicable legal actions.

All intellectual property rights over the NOK platform (including its source code, design, algorithms, brand, logos and documentation) belong exclusively to NOK SpA or its licensors. These T&C do not grant the user any ownership rights over such elements.

The user retains ownership of the data, content and materials they upload or generate on the platform ("User Content"). By doing so, they grant NOK a non-exclusive, worldwide, royalty-free and sublicensable license to use, process and store such content to the extent necessary to provide the service.

NOK will not use User Content to train third-party artificial intelligence models or for purposes other than providing the contracted service.

Aggregated data: NOK may generate and use statistical, aggregated and anonymized data (which does not allow identifying the user or their end customers) to improve the service, produce industry metrics and for analytical purposes.

Suggestions: if the user provides suggestions, ideas or comments about the service, NOK may use them freely without any obligation of compensation or attribution.

Each party undertakes to keep confidential the non-public information of the other party accessed in connection with the service (including commercial, technical and customer information), to use it exclusively for the performance of these T&C, and not to disclose it to third parties without prior written authorization, except when required by law or a competent authority. This obligation shall survive for two (2) years after the termination of the contract.

The processing of personal data by NOK is governed by Law N° 19.628 on the Protection of Private Life and its reform through Law N° 21.719, effective as of December 1, 2026, as well as by NOK's Privacy Policy, available on the platform.

The user, in their role as controller of the data collected through the platform (their end customers' data), assumes the obligations imposed on them by law, including:

• Obtaining the valid consent of data subjects before collecting their data
• Informing data subjects about the purpose of the processing of their data
• Guaranteeing the exercise of the rights of access, rectification, cancellation and objection, as well as any other rights recognized by current regulations, including data portability

NOK acts as data processor in relation to end customer data processed through the platform, adopting adequate technical and organizational measures for its protection. To provide the service, NOK SpA engages as sub-processors providers of services necessary to operate the platform, such as cloud infrastructure, artificial intelligence services, payment processing, messaging and transactional email (for example, Amazon Web Services, Anthropic, MercadoPago, Kapso/Meta and SendGrid, among others), whose current list is detailed in the Privacy Policy. These providers act under NOK's instructions and with protection levels equivalent to those required by Chilean regulations. The client (data controller) accepts the use of these sub-processors when contracting the service. NOK SpA will notify the client at least 15 days in advance of any change in the sub-processors used. In the event that NOK SpA detects a security breach affecting the client's end customer data, it will notify the client by email within a maximum of 72 hours from detection, with the available information about the incident.

Deletion upon termination: once the contract has ended, and after the export period indicated in section 14 has elapsed, NOK will delete or anonymize the personal data processed on behalf of the client, except for data it must retain due to legal obligations.

To the maximum extent permitted by applicable law, NOK shall not be liable for:

• Loss of data, income, profits or business opportunities arising from the use or inability to use the service
• Service interruptions due to force majeure, third-party provider failures or scheduled maintenance
• Damages caused by content generated or published by the user through the platform
• Business decisions made on the basis of the data, reports or artificial intelligence generated content produced by NOK

The user shall hold NOK SpA, its directors, employees and representatives harmless from any claim, sanction, fine or third-party demand (including their end customers and authorities) arising from: (i) the use of the platform in breach of these T&C or the law; (ii) User Content; or (iii) the breach of their obligations as controller of personal data.

These T&C apply from the creation of the account and for as long as the user maintains an active subscription or uses the service. Upon termination of the contract for any reason:

• The user will have thirty (30) days to export their data from the platform or request it from contacto@getnok.ai in a commonly used format
• After said period, NOK may permanently delete the account and associated data, in accordance with section 11
• The sections relating to intellectual property, confidentiality, limitation of liability, indemnity and applicable law shall survive termination

NOK may modify these T&C at any time. When the changes are significant, it will notify users by email or through a prominent notice on the platform at least 15 days in advance. Continued use of the service after the changes take effect will imply acceptance of the new terms.

If the user does not agree with the changes, they may cancel their account before the effective date of the changes, without additional penalties.

NOK may also suspend or terminate the service or a user's account at any time, giving at least 30 days' notice, except in cases of serious breach of these T&C.

NOK may assign or transfer its contractual position, in whole or in part, in the context of a merger, acquisition, reorganization or sale of assets, notifying the user. The user may not assign their rights or obligations under these T&C without NOK's prior written authorization.

These T&C are governed by and construed in accordance with the laws of the Republic of Chile. Any dispute that cannot be resolved directly between the parties shall be submitted to the jurisdiction of the Ordinary Courts of Justice of Santiago de Chile, with the parties waiving any other jurisdiction that may correspond to them.

The parties undertake to attempt to resolve any dispute in good faith through direct negotiation before resorting to judicial proceedings.

• Entire agreement: these T&C, together with the Privacy Policy and the particular conditions of the contracted plan, constitute the entire agreement between the parties
• Severability: if any provision is declared null or unenforceable, the remaining provisions shall retain full validity
• No waiver: NOK's failure to exercise a right does not imply a waiver of it
• Notices: communications to the user will be sent to the email address registered in their account and will be deemed received on the business day following their sending; those addressed to NOK, to contacto@getnok.ai

For any inquiry, claim or notice related to these Terms and Conditions, you can contact us through the following channels: